Nigeria: MTN Apologises to Customers

Following public outcry over the new directives of MTN, requesting its customers to embark on a fresh registration of their Subscriber Identification Module (SIM) cards in order to update their biometrics, the telecoms giant has sent out its apologies to Nigerians, noting that the present exercise was necessary to harmonise subscribers database which was needed to deliver world class services.

Speaking to press men in Lagos Friday, newly appointed MTN Nigeria Chief Executive Officer, Ferdi Moolman, who appealed to affected subscribers, said the whole process sought to benefit both the subscribers and operator as well as the industry. Moolman said "it has become expedient that they ensure the telecommunications firm has a solid database of its subscribers because of the next phase of the telecommunications revolution, especially in the area of broadband provisioning".